![]() Select the item you need help with, or "Help with a different item" if it's not one of the suggested options.Īlternatively, if you want to skip straight to chatting about the issue, click "Help with something else" on the initial page, which will open up further options. When dealing with Amazon, go first to their Customer Service page. In some cases, Amazon packages show as delivered up to 48 hours before their actual arrival. Either way, you'll want to have the order number handy. If your item was sold and shipped by a third-party seller, contact the seller themselves. Amazon also has a page with carrier contact info if you'd like to reach out to the carrier directly. If Amazon shipped the order and the package arrived at an Amazon facility or the carrier facility, contact Amazon with the delivery complaint. ![]() How to Contact Amazon About a Package That Wasn't Delivered Who should you call? Consult your tracking information. If your Amazon package hasn't arrived after those 48 hours, either contact Amazon to report the missing package, or get in touch with the carrier or third-party seller. You may need to wait a couple of days to see if your order shows up - it could still be en route. SEE ALSO: How to Get an Amazon Refund for a Late Delivery Ensure the shipping address is correct, check the porch or garage, and see whether one of your neighbors accepted your order on your behalf. If your Amazon package shows as delivered but you can't find it, don't panic! Amazon recommends first checking the delivery details. How to Report a Missing Package to Amazon Standard international deliveries and certain items sold by Amazon Marketplace sellers may also not be eligible for tracking. The only real exception should be if the tracking information doesn't update, in which case you should be able to potentially find more info on the carrier page. Most Amazon orders are trackable once the packages have shipped. If you'd rather not have Amazon take photos of your property, you can opt out by contacting customer service. ![]() It'll send you a photo to confirm the delivery has been made when a package is left unattended. Note that map tracking is disabled for wish list or gift orders to protect the recipient's privacy.Īmazon Photo on Delivery is another shipping service that can come in handy. You can then see the remaining number of stops the driver has before the delivery arrives at your door. ![]() On the day of delivery, click "Track package" from your Amazon account, shipment confirmation email, or the notification on Amazon's app. Looking for a more up-to-the-minute option? Amazon Map Tracking is a feature that allows you to track the real-time progress of select packages delivered by Amazon. Amazon Map Tracking allows you to follow the real-time progress of select Amazon packages.įor delivered packages, you can also see delivery info and specifics on where the package was left, such as "near the front door" or "inside the residence's mailbox." Keep in mind this may be dependent on the delivery person noting such details, so not every shipment may have this crucial information. ![]()
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